Frequently Asked Questions (FAQs)
1. How can I track my shipment?
You can track your shipment by entering the consignment or tracking number on the Dakia Courier Services website. Alternatively, you may contact our customer support team with your tracking number for assistance.
2. How long will it take for my shipment to be delivered?
Delivery time depends on the origin city, destination city, and selected service type (such as same-day, overnight, or economy delivery). Estimated delivery times can be confirmed through our website or customer support.
3. What happens if a shipment cannot be delivered?
If a delivery attempt is unsuccessful, Dakia Courier Services will make additional delivery attempts where possible. If the shipment still cannot be delivered, it may be returned to the sender or held at the nearest branch for collection.
4. Can I send fragile items?
Yes, fragile items can be shipped provided they are properly packed and clearly labeled as fragile. Dakia Courier Services recommends protective packaging to prevent damage during transit. Liability for damage may be limited if adequate packaging is not used.
5. Do you deliver on weekends or public holidays?
Weekend or public holiday deliveries may be available in selected locations and may involve additional service charges.
6. Can I request delivery at a specific time?
Customers may request time-specific deliveries, subject to availability. Additional charges may apply depending on the service selected.
7. How are courier charges calculated?
Courier charges are determined based on:
Weight and dimensions of the parcel
Origin and destination location
Type of service selected
Customers may contact Dakia Courier Services to obtain an estimated shipping cost.
8. What items are prohibited from shipment?
The following types of items are generally restricted or prohibited from shipment:
Hazardous or flammable materials
Illegal goods or contraband
Perishable items without appropriate packaging
Currency or high-value items without proper declaration
Customers are responsible for ensuring shipments comply with applicable laws and courier policies.
Privacy Policy
Dakia Courier Services is committed to protecting the privacy and security of the personal information provided by our customers.1. Information We Collect
When using our services, we may collect the following information:
Personal Information
Name
Phone number
Email address
National ID information (if required)
Pickup and delivery addresses
Shipment Information
Sender and recipient details
Parcel information and delivery instructions
Shipment history and transaction records
Technical Information
IP address
Browser and device information
Website usage information
2. How We Use Your Information
The information collected may be used to:
Process and deliver shipments
Provide shipment tracking updates
Communicate with customers regarding deliveries
Improve service quality and customer experience
Meet legal and regulatory obligations
3. Data Security
Dakia Courier Services applies reasonable technical and administrative safeguards to protect personal information from unauthorized access, misuse, or disclosure. However, no system can guarantee complete security of transmitted data.
4. Sharing of Information
Customer information may be shared with:
Delivery personnel and logistics partners
Payment processing partners (where applicable)
Government or regulatory authorities if required by law
Dakia Courier Services does not sell personal information to third parties.
5. Cookies and Website Usage
Our website may use cookies and similar technologies to improve user experience and analyze website performance. Users may disable cookies through their browser settings if preferred.
6. Data Retention
Personal information will be retained only for the period necessary to provide services or to comply with legal and regulatory requirements.
7. Updates to This Policy
Dakia Courier Services may update this Privacy Policy periodically. Updates will be posted on the website along with the updated effective date.
Complaints & Suggestions
Dakia Courier Services values customer feedback and is committed to improving service quality.Complaints
If you have a complaint regarding a shipment or service experience, please provide the following details when contacting us:
Name
Email Address
Phone Number
Consignment / Tracking Number
Booking Date
Description of the issue
Our support team will review the complaint and aim to respond within 24–48 business hours.
Suggestions
We welcome suggestions to improve our services. Please share your ideas or feedback with us using the contact information below. Your feedback helps us enhance service quality and customer experience.
Contact Us
For any questions, inquiries, complaints, or feedback, please contact Dakia Courier Services.Dakia Courier Services
Phone: 92 334 4521946
Email: info@dakiacourierservices.com
Website: dakiacourierservices.com
Our customer support team is available to assist you with:
Shipment tracking inquiries
Delivery issues or delays
Complaints or service concerns
Suggestions and feedback
General service information
We aim to respond to all customer inquiries within 24–48 business hours